Nature at Work

Effective Date: 01.09.2019

Nature at Work (ABN: 55 101 854 693) is committed to protecting the privacy of its clients and stakeholders. This policy sets out how we collect, use, manage, and protect personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. The Personal Information We Collect

We only collect personal information that is reasonably necessary for us to provide our aquatic services (aquarium leasing, maintenance, pond care) to you. The types of personal information we may collect include:

• Contact Details: Name, mailing address, email address, and phone number.

• Service Details: The location (physical address) where services are performed.

• Billing Information: Financial details necessary for processing payments (though generally handled via secure third-party payment gateways).

• Service Notes: Information about your aquarium or pond (e.g., specifications, water chemistry, fish/animal health notes).

• NDIS-Related Information: If you access our NDIS-friendly services, we may collect information required for those services, in compliance with NDIS requirements.

2. How We Collect Personal Information

We collect personal information in several ways:

• Directly from You: When you contact us via phone, email, website inquiry forms, or in person to request a quote or service.

• Via Our Website: Through forms submitted on https://www.natureatwork.com.au/

• From Third Parties: We may receive information from NDIS Plan Managers or other representatives acting on your behalf.

• Publicly Available Sources: In rare cases, we may collect information from publicly available directories or sources.

3. Purpose of Collection and Use

We collect, hold, use, and disclose your personal information for the following purposes:

• To provide and deliver our aquatic maintenance and leasing services to you.

• To communicate with you regarding your service bookings, scheduling, quotes, and billing.

• To process payments and manage our accounts.

• To improve our services and customer experience.

• To comply with our legal and regulatory obligations, including NDIS requirements where applicable.

• For marketing purposes, such as sending updates or promotional offers related to Nature at Work, which you can opt-out of at any time.

4. Disclosure of Personal Information

We will not disclose your personal information to third parties without your consent, except where:

• Required for Service Delivery: To trusted third-party contractors or suppliers who assist us in providing our services (e.g., specialist suppliers, equipment installers). These parties are bound by confidentiality agreements.

• Legal Requirements: Where we are legally required to do so, such as by a court order or to comply with law enforcement.

• NDIS: To NDIS agencies or representatives as required for NDIS-funded services.

We do not generally disclose personal information to recipients located outside of Australia.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Storing electronic files securely.

• Restricting access to personal information to necessary personnel only.

• Using secure payment processing systems.

• Destroying or permanently de-identifying personal information that is no longer required.

6. Accessing and Correcting Your Personal Information

You have a right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, incomplete, or out-of-date.

To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable time and may charge a reasonable fee for providing access, where permitted by law.

7. Website Usage and Cookies

We may use ‘cookies’ on our website (https://www.google.com/search?q=natureatwork.com.au) to enhance your browsing experience, analyse website traffic, and deliver personalised content. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies, though this may limit your ability to use certain features of our website.

8. Making a Complaint

If you believe we have breached the Australian Privacy Principles or have any concerns about how we have handled your personal information, please contact us immediately using the details below.

We will acknowledge your complaint in writing and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to this Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website. The revised policy will take effect from the date of publication.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Nature at Work Email: cl***@**************om.au

Contact Number: (+61)478 678 766